Clerical Aide III

College of Alameda

Posted 1 week ago

Financial Aid Office

Job Description


To provide general office support to financial aid staff to achieve office goal to provide accurate, timely financial aid services to College of Alameda students. Student will learn the basic flow of the financial aid process, the role and responsibilities of the financial aid office in determining student eligibility, as well as gain fundamental knowledge of financial aid in order to assist peers with general inquiries, financial aid information and applications. The student will learn a variety of job skills while working on various projects, such as self-management, communication, problem solving, and assorted technology skills

Duties & Responsibilities:

  1. Assists students regarding financial aid procedures & process.
  2. Maintains and organized financial aid records and files.
  3. Assist with student financial aid file retrieval and creation.
  4. Assist with large volume outgoing correspondence to students.
  5. Prepare student Financial Aid Appeals for Appeal Committee.
  6. Assist the Financial Aid Supervisor on various projects and prepare reports.
  7. Assist staff conducting financial aid hands-on workshops.
  8. Assists students via Zoom to assist in completing FAFSA/Dream Act Applications.
  9. Assist in creating or updating flyers and other office/student materials, copy and assemble material packets for distribution.
  10. Assist staff to monitor inventory of supplies and printed material.
  11. Assist staff to maintain clean and safe working area, and maintain secure office.
  12. Maintains office equipment such as fax machines, copying machines, personal computers, and printers.
  13. Maintains email account and voicemails, forwards to staff for response.
  14. Assists staff with social media campaigns; creates posts; and download reports on campaigns.
  15. Performs other duties and responsibilities as assigned.

Minimum Qualifications:

  1. Ability to work in fast-paced setting. 
  2. Must be able to file alphabetically and accurately.
  3. Ability to be an effective communicator. 
  4. Demonstrates the ability and willingness to learn.   
  5. Familiar with social media.

Apply Online

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