Student Concerns & Complaint Process
College of Alameda is committed to an educational environment that is free from interference and disruption, and that fosters equity and mutual respect. Most concerns, complaints, grievances or disciplinary matters should be resolved at the campus/district level.
The following administrative processes are available to individuals who believe that they have concerns, or been treated unfairly that their rights have been violated:
- Prohibition of Harassment
- Grade Changes and Student Grievance Procedures
- Student Standards of Conduct, Discipline Procedures and Due Process
- Student Rights and Grievance Procedure
- Disabled Students Programs and Services
- Sexual Assault Procedures
Individuals are strongly encouraged to make every attempt to resolve matters through the appropriate administrative processes described in 1 through 6 above.
If a complaint does not fall into one of the categories above
Most complaints, grievances or disciplinary matters should be resolved at the campus/district level. If a complaint does not fall into one of the categories above, the complaint should be addressed in writing to the college President at the following address:
Dr. Nathaniel Jones III, President
College of Alameda
555 Ralph Appezzato Memorial Parkway
Alameda, California 94501
Matters that are not resolved internally
Matters that are not resolved internally may be processed by using the following agencies in the order described below. If your complaint does not concern the California Community College’s compliance with academic program quality and accrediting standards, you may contact the California Community College Chancellor’s Office (CCCO) by completing this CCCO web form.
Contact the Accrediting Commission for Community and Junior Colleges (ACCJC) if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.